Privacy Policy

MetalFlow is committed to maintaining the confidentiality and privacy of your sensitive information. This policy outlines our practices regarding the collection, use, and protection of your data, in accordance with global data protection regulations, including but not limited to PDPA (Personal Data Protection Act) and GDPR (General Data Protection Regulation).

1. Scope

This policy applies to:

• • Customers: Individuals who engage with MetalFlow’s products and services and provide their personal information.
  • Website Visitors: People who visit MetalFlow’s website and may have their data collected through cookies and analytics.
  • Recipients of Marketing Communications: Individuals who have consented to receive marketing communications from MetalFlow.
  • Authorised Personnel: MetalFlow’s team members who may access, process, or manage personal data as part of their job responsibilities.

2. Data Collection

We may collect personal information from you when you engage with our products, services, or communication channels. This information may include your name, contact details, company information, and other relevant data necessary for our business operations.

3. Data Usage

Your information will be used for legitimate business purposes, such as providing you with our products and services, responding to your inquiries, and improving our offerings. We will not share your information with third parties for marketing purposes without your explicit consent.

4. Data Protection

We implement industry-standard security measures to protect your data from unauthorised access, disclosure, alteration, or destruction. Your information is stored on secure servers, and access is restricted to authorised personnel only.

5. Data Retention

We will retain your information for as long as necessary to fulfil the purposes for which it was collected unless a longer retention period is required by law or regulation.

6. Cookies and Analytics

We may use cookies and similar technologies to enhance your browsing experience and gather analytics to improve our website and services. You can manage your cookie preferences through your browser settings.

7. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and industry insights. You can opt out of receiving these communications at any time by following the unsubscribe instructions provided in the communication.

8. Your Rights

You have the right to access, correct, or delete your personal information held by us. You can also withdraw your consent for data processing, restrict processing, or request data portability. To exercise these rights, please contact us at sales@metalflow.com.sg.

9. Policy Updates

This policy may be updated from time to time to reflect changes in our practices and global legal requirements. We encourage you to request and review MetalFlow’s Confidentiality and Data Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this policy or our data practices, please contact us at sales@metalflow.com.sg.

By engaging with MetalFlow and using our products and services, you consent to the terms of this General Privacy Policy. Your trust is important to us, and we are dedicated to safeguarding your information and respecting your privacy.